All orders in the continental U.S. are shipped by Fedex or USPS except APOs, FPOs and overseas APOs and FPOs are sent by US Mail.
We are required by law to collect 6% Kentucky State Sales Tax on all items to be shipped within the state of Kentucky.
Please allow specified time for custom orders.
The following products cannot be exchanged or returned:
· Photos & framed prints
· Videos, CDs and DVDs
· Items on sale/clearance
· Edible goods
· Special Orders
As we cannot be responsible for replacing melted chocolates, we strongly recommend Express shipping and Cold Packages for chocolate items being sent to warm climates to minimize risk of melting.
We strive to ensure your satisfaction and accept most merchandise for return or exchange within 3 business days of purchase. Sorry, no returns on dated merchandise less than 14 working days prior to the event. There is a re-stocking fee of 15% for any returns.
Foreign Orders: All orders from outside the U.S. must be paid by credit card or money order, in U.S. funds only. Please include a phone number and email address where we can reach you during our business hours. We will notify you of shipping costs before we ship your order.
Express shipping is available upon request. 2 Day Air and Next Day Air rate are determined by destination, weight and dimensions of package after it is packed.
Shipping rates include insurance and may be adjusted for oversized items. Some items may be shipped separately and will arrive on different days.
All prices are subject to change without notice.